Terms of use and sale

Outsigner is an online electronic signature service published by Jahid Laater, sole trader (EI), 21 rue Joseph Leroy, 59115 Leers, France, SIREN 933 808 057 (“Outsigner”, “we”). Contact: support@outsigner.com, +33 7 81 59 37 91.

Outsigner lets you prepare documents, send them for signature, collect simple electronic signatures, seal documents with a SHA-256 fingerprint and timestamps, and produce an audit trail.

These terms apply to every user, consumer or business (“you”). They prevail over any other document unless agreed otherwise in writing.

Creating an account is free and requires a valid, confirmed email address. You are responsible for keeping your password confidential and for activity on your account.

Information you provide must be accurate. An account is personal; the Business plan lets you invite up to 5 users.

Outsigner produces simple electronic signatures under Regulation (EU) No 910/2014 (eIDAS), backed by evidence: email-based identification, IP address, UTC timestamps, document fingerprint and explicit consent.

An electronic signature cannot be denied legal effect solely because it is electronic (article 25 eIDAS). Some documents nevertheless require an advanced, qualified or handwritten signature. It is up to you to check that this level of signature suits your documents. Outsigner does not provide legal advice.

The free trial is optional and only starts when you request it from your account. It lasts 7 days and lets you send up to 3 envelopes.

No credit card is required and nothing is charged at the end: the trial simply stops, and no subscription starts unless you choose a plan.

One trial is granted per person and per email address. Temporary email addresses cannot start a trial.

The plans (Pro, Business, On quote), what they include, their limits and their prices are shown on the Pricing page at the time of purchase. Prices are shown in the currency of the country chosen at the bottom of the page: euros for France, US dollars for the United States.

VAT not applicable (article 293 B of the French General Tax Code): displayed prices are final prices, without VAT.

The Pro and Business plans include unlimited envelopes and a maximum number of signers per envelope (25 on Pro, 100 on Business). Business is billed per user, for teams of up to 5 people. An envelope is one document sent for signature. Overage is never charged. A technical daily email limit also applies to every account to prevent abuse.

The Custom plan is quoted. The accepted quote, together with these terms, forms the contract.

We may change our prices. Any change is announced by email at least 30 days before it applies to your next renewal; you may cancel before that date.

Subscriptions are paid in advance, monthly or yearly depending on the chosen period, by card. Payments are processed by Stripe; Outsigner never has access to your card number.

The subscription renews automatically for the same period at each term until cancelled. An invoice is available for every payment on your Billing page.

You can change plan or period at any time from your Billing page. The difference is prorated on the next invoice.

If a payment fails, it is retried and you are notified by email. Without payment, the subscription may be suspended and then cancelled.

You can cancel at any time, in a few clicks, from your Billing page. Cancellation takes effect at the end of the period already paid: you keep full access until then and are not charged again.

Except under the right of withdrawal (section 8) or mandatory law, the current period is not refunded, even partially.

We may suspend or close an account in case of serious breach of these terms (in particular section 10), after notifying you where possible.

If you are a consumer, you have 14 days from subscribing to withdraw, without giving a reason (article L221-18 of the French Consumer Code).

By subscribing, you expressly request that the service starts immediately, before that period ends. If you then withdraw, we refund the amount paid minus an amount proportionate to the service provided until your withdrawal (article L221-25).

To withdraw, send a clear statement to support@outsigner.com, or use the model below. Refunds are made within 14 days, to the payment method used.

Model: “To Jahid Laater (Outsigner), 21 rue Joseph Leroy, 59115 Leers, France, support@outsigner.com: I hereby give notice that I withdraw from the contract for the Outsigner subscription purchased on [date], name [name], account email [email]. Date and signature (if sent on paper).”

The right of withdrawal does not apply to businesses.

Documents you upload and signer details you enter remain yours. You only grant us the rights needed to store, process and send them to signers in order to provide the service.

For these documents and signer data, you act as data controller and Outsigner as processor under the GDPR. The corresponding commitments (article 28 GDPR) are set out in our privacy policy; a data processing agreement is available on request.

You warrant that you hold the necessary rights to the documents sent and the agreement of the people whose data you enter.

You agree not to use Outsigner to:

• send unlawful, fraudulent or misleading documents, or documents infringing third-party rights;
• impersonate anyone, or obtain a signature through coercion or deception;
• send unsolicited bulk messages;
• get around plan or trial limits, in particular by creating multiple accounts;
• disrupt, abusively scrape or attempt unauthorised access to the service.

We take reasonable measures to keep the service available and secure (encrypted connections, private storage, access control). The service may be interrupted for maintenance or incidents. This is an obligation of means.

We may change features without substantially reducing what your plan includes during the current period.

Outsigner is not a party to signed documents and is not responsible for their content, validity or performance between signers.

For businesses, our liability is limited to direct and foreseeable damage, capped at the amounts paid for the service in the 12 months before the event giving rise to the claim.

For consumers, these limits do not apply beyond what the law allows; in particular you benefit from the statutory conformity guarantee for digital services (articles L224-25-12 et seq. of the French Consumer Code).

How we process personal data is described in our privacy policy.

We may change these terms. Material changes are announced by email at least 30 days before they take effect. If you do not accept them, you may cancel before that date.

For any complaint, write to us first at support@outsigner.com. We reply within 15 days.

If you are a consumer and the dispute is not resolved, you may refer it free of charge to the consumer mediator: [To be completed: name, address and website of the consumer mediator Outsigner has joined.]

These terms are governed by French law. Failing an amicable settlement, the French courts have jurisdiction; consumers may choose the court of their place of residence. Consumers resident in another EU country keep the protection of the mandatory rules of their country.